T's & C's


All orders are taken via our website.

Once payment has been received via our online payment service provided, you will receive an confirmation e-mail with artwork to your specified e-mail address confirming your order - ready to sign off once you are happy.

It is the customer’s responsibility to notify us of any errors or changes required within 24 hours of receipt of confirmation.

It is the customer’s responsibility to advise us of non-receipt of the confirmation e-mail.


Any colours, shapes and sizes may differ from that shown on the website due to visual translation from real products and the use of natural materials. Also note, that images shown in the design feature are computer generated images, and cannot always show a true representation colours, brushed metals etc due to digital limitations.

All sizes quoted are within tolerances - approx -/+ 2mm.

We reserve the right to alter the customers designed sign if we feel production may be hindered due to sizing or layout limitations. You will be notified though to make sure you are happy with this.

If a bespoke size sign is selected, to ensure stability of the sign itself, we may need to drill more holes in the sign and supply you with more fixings. If you do not want us to do this, please advise us before manufacture, however we will let you know.


Each sign is routed using precision tooling techniques on our CNC machine.

Once made, it then goes off to our powder coater to be coated in the colour/s chosen. Once back, it is quality checked, packaged & sent.


As our website visitors are both public and commercial customers all prices stated are inclusive of VAT at the current rate of 20%.


All items will be designed, signed off, manufactured, powder coated, checked & packaged in approx 2-3 weeks from point of order. Some may be quicker than this though if its a standard sign & design.

Dispatch will be to the specified delivery address and once signed for will become the sole responsibility of the customer.

UK orders that have not been received within 15 business days after dispatch should be reported to us directly and we will endeavour to track the order. Please do not report an item missing until 15 business days has expired from dispatch.

International orders that have not been received within 30 business days after dispatch should be reported to us directly and we will endeavour to track the order. Please do not report an item missing until 30 business days has expired from dispatch.


All items are shipped using Royal Mail / Hermes recorded service which requires a signature.

If an item is returned due to attempted delivery, the customer will be charged an additional fee to cover return costs.

All postal costs are specified on payment and in our FAQ section.


All our signs are individually personalized to the customers requirements and as such they are not eligible for return, refund or exchange so please read our product description and e-mail to ask any questions prior to purchase.

We may require photographic evidence or ask that the product is returned to us for further investigation by ourselves or the postal services if either damage in transit or faulty goods are claimed.

We will only accept signs returned to us that have not being installed and notification of the error was made within 24 hours from receiving the faulty goods.

Goods received damaged in transit will be replaced as soon as we are notified to the same specifications as the original order.


We reserve the right to cancel the contract at any time.

Each sign will be made to the customers specification.

FortisAl Signs will not be responsible for any spelling mistakes or typographical errors made by the customer.

If your order is not manufactured to your instructions you have a right to cancel the contract, return the goods at the customers expense and receive either a full refund or replacement goods.


All of our signs carry a 12 month warranty.

Any claim under our guarantee must be supported with visual evidence prior to any settlement being authorised.


Fortis Al Signs will not disclose buyers information to any third parties nor store any sensitive information.

Cookies are used on our website to keep track of the contents during your sale.


The customer shall indemnify and keep indemnified Fortis Al Signs against all claims, costs, demands and expenses against the Company or any of its employees, howsoever incurred, arising out of the printing or distribution by the Company of any matter that is or may be unlawful, criminal, tortuous or libelous, or that infringes or may infringe any copyright, patent or design.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance.

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

None of the above Terms and Conditions affects your statutory consumer rights.


All images, designs, data and text are the reserved property of FortisAl Signs.

Any copyright infringement of the site and/or any of its contents will be reported to the appropriate body and dealt with in accordance of the law.

    How to Contact FortisAl:

    For purposes of EU data protection law, FortisAl Signs, are the data controller of your personal information. If you have any questions or concerns, you may contact: signs@fortisal.co.uk