Frequently asked questions

FAQ:

How long does it take from placing the order to me receiving it?

Once your order is placed, artwork is signed off & its released into production, we aim to get it dispatched within 2 weeks, with potential up to 3 weeks. This is because it's a lengthy process and when being powder coated, this is done off site. We will inform you once it has gone through quality checking & packing, when it is being sent out to you.

Bespoke orders:

All FortisAl signs come in a large range of colours, sizes & shapes which means we are able to be completely flexible due to our state of the art machinery we use.

Please get in touch on the contact us form should you require something we don't advertise on our site. You can leave a note at checkout how you want the sign to look, specific spacing, lines, wording etc. The default layout in the one used on the main sign listing.

Any RAL colour can be selected along with NCS, BS colours as well as Metallic colours. Matching your new sign to windows, doors & gates is also possible. We will just need a code from you / your supplier & we can provide a quotation for you. Lead times & prices may vary with fully custom orders. Our team are always able to assist though to create that "one off" product.

Sizing details:

FortisAl Signs come in a range of select sizes, however as we use 3mm marine grade aluminium for our Front Doors - a single sheet is 2400 x 1200mm so within means, we can create a sign / product to this size. All sizes on the listings are approximate but still within a +/- 2mm tolerance. If you need an exact size making, or want to query the exact sizes available please get in touch.

Artwork once ordered & paid:

All orders will receive artwork, which will be E-mailed for approval before being released into manufacture, which can usually take up to 5 working days after the order is placed. Please check spam folders if you do not receive your E-mail.
As a portion of the sign price covers our teams designing time, it is not possible to product artwork bespoke signs unless they have been paid for with an order first.

What font will look best?

Please choose one font for your sign when placing your order.  A few different layouts can be sent if required though to enable you to make a decision. If you can’t decide on one font please contact us to discuss additional designing fees applicable for additional fonts. Not all fonts are compatible especially if the sign small & you require a lot of wording, however you will be notified & if alterations are needed, this will be signed off by you prior to manufacture.

Care and handling instructions:

As with all bespoke & hand made items, please take great care when installing them. We can't be held responsible for damage caused during installation or once in situ.  Fixing instructions are included with signs and also available on the quick link in the footer.  

Other materials:

Different types materials can also be cut if required, although we do specialise in Aluminium only. Types include:

  • Wood 
  • MDF
  • Foam
  • ACM (Aluminium composite material)
  • Other non Ferrous metals (doesn't contain iron)

Overseas shipping:

Worldwide shipping is available, if you can’t see your shipping costs please make contact for a personal quote.

Weathering:

All signs are made out of marine grade Aluminium which is corrosion resistant. If choosing a colour - the powder coat we use is high quality, flexible and fade resistant. The signs will resist many if not all types of weather for many years. 

Cancellations:

As house signs are a bespoke design, part of the price you are paying for design services and time. Time designing each address and layout is unique to you and your order. When purchasing these items it is not possible to cancel the order after purchase.